1. Our Venue, Our Shared Responsibility

Evorra Padel Limited is committed to providing a welcoming, safe, inclusive and enjoyable environment for everyone.

Whether visiting to play padel or pickleball, attend coaching, participate in an event, enjoy the café or support friends and family, everyone is expected to treat other people and our facilities with respect.

We believe maintaining a positive environment is a collective responsibility. Every customer and visitor has a part to play in keeping the venue clean, pleasant and enjoyable.

These rules apply to all players, customers, spectators, visitors, coaches, event attendees and other individuals using the venue.

2. Respectful Behaviour & Sportsmanship

Evorra Padel Limited operates a zero-tolerance approach to threatening, aggressive, intimidating, discriminatory or abusive behaviour.

The following conduct is unacceptable:

- Shouting at, swearing at or verbally abusing staff, customers or visitors.

- Threatening, intimidating or aggressive behaviour.

- Physical violence or attempted violence.

- Bullying, harassment or discriminatory remarks.

- Sexual harassment or inappropriate conduct.

- Excessive shouting, offensive language or behaviour that unnecessarily disrupts others.

- Deliberately interfering with another person's game or enjoyment.

- Deliberate damage to property or equipment.

Friendly competition, celebrations and enthusiasm are encouraged, but must never cross into hostility, intimidation or behaviour that makes others feel unsafe or uncomfortable.

Customers must respect other players regardless of their ability, experience or background, and resolve disagreements calmly.

3. Respect for Staff

Abuse towards staff will not be tolerated under any circumstances.

All employees, including reception, café, coaching, cleaning, maintenance and management personnel, must be treated with courtesy and respect.

Customers must follow reasonable instructions issued by authorised staff, particularly regarding safety, hygiene, safeguarding and venue operations.

Concerns and disagreements must be raised respectfully.

Threatening, intimidating or abusive behaviour towards staff may result in immediate removal from the venue and restrictions on future access.

Serious incidents may be reported to Police Scotland.

4. Bookings, Court Access & Playing Times

All court bookings must be made through the official Evorra Padel Limited booking system, the Evorra app. No alternative booking methods are accepted.

Players must have a valid, confirmed booking before accessing a court.

Customers must use only the court allocated to their booking and respect the scheduled start and finish times.

Players must vacate courts promptly at the end of their session to allow the next booking to begin on time.

Late arrival does not entitle players to additional playing time.

Unauthorised court use is prohibited.

Customers must not enter another court or interfere with play without permission.

All bookings are subject to Evorra Padel Limited's Booking & Cancellation Policy.

5. Unmanned Operations & Access

Evorra Padel Limited may operate without staff physically present on the premises during certain opening hours.

During these periods, customers and visitors must take particular care to follow all venue rules, safety notices and access instructions.

Access to the premises and courts is permitted only to individuals with a valid booking or other authorised access.

Customers must not share access codes, permit unauthorised entry or allow individuals to enter the premises without appropriate authorisation.

During unmanned operating hours, customers are expected to:

- Use the facilities responsibly and only for their intended purposes.

- Follow all displayed safety and emergency instructions.

- Keep entrances, exits, walkways and emergency escape routes clear.

- Report damage, hazards, suspicious activity or security concerns using the designated contact arrangements.

- Avoid entering restricted, locked or staff-only areas.

- Ensure doors and access points are properly secured when entering or leaving, where required by the access system.

- Respect other users and avoid behaviour that could compromise their safety or security.

Customers must understand that immediate assistance from an on-site member of staff may not be available during unmanned periods.

In the event of a serious injury, fire or other emergency, customers must contact emergency services by calling 999 and follow the displayed emergency procedures.

Evorra Padel Limited will provide information on how to report non-emergency incidents and contact the designated support service during unmanned hours.

Any misuse of access arrangements, deliberate interference with security systems or unauthorised entry may result in suspension of access privileges, exclusion from the venue or further action where appropriate.

Evorra Padel Limited remains responsible for meeting its applicable legal duties relating to the safe operation and management of its premises.

6. Court Use, Food, Drink & Chewing Gum

Customers must use courts responsibly and leave them in a suitable condition for the next group.

The following rules apply:

- Chewing gum is strictly prohibited throughout the entire venue.

- Food is not permitted on padel or pickleball courts.

- Hot drinks and alcohol are prohibited on courts.

- Glass bottles and glass containers are prohibited on courts.

- Water and other non-alcoholic drinks are permitted in securely closed, non-glass containers.

- Drinks must be kept away from active playing areas.

- Spillages must be reported promptly.

- Chairs, pushchairs and other non-sporting items must not be taken onto courts without authorisation.

Customers must comply with the sporting equipment and participation requirements detailed in the Participation, Safety & Liability Disclaimer.

7. Cleanliness, Personal Belongings & Shared Spaces

Maintaining a clean, tidy and pleasant environment is everyone's responsibility.

Customers and visitors must:

- Dispose of rubbish in the bins provided.

- Leave tables, seating areas and communal spaces reasonably tidy.

- Report spillages, damage and hygiene concerns.

- Treat furniture, fixtures and equipment with care.

- Avoid unnecessary mess or damage.

- Respect the work of cleaning and maintenance staff.

All walkways, corridors, entrances, exits, court access points and emergency escape routes must remain completely clear of bags, jackets, footwear and other personal belongings.

Customers must use designated storage areas where provided or otherwise keep belongings somewhere that does not obstruct access or create a trip hazard.

Staff may require obstructing items to be moved immediately and may relocate unattended items where reasonably necessary for safety, taking appropriate care.

Responsibility for loss or damage to personal belongings is addressed in the Participation, Safety & Liability Disclaimer.

8. Toilets, Changing Rooms & Showers

At Evorra Padel Limited, we want everyone who visits our facilities to feel safe, comfortable and respected.

To protect personal privacy and dignity, our communal toilets, changing rooms and showers are designated on the basis of biological sex. This approach is informed by the Equality Act 2010 and the UK Supreme Court judgment of 16 April 2025.

We recognise that individual needs and circumstances differ. To provide an additional private option, we also offer a private, accessible unisex toilet. This self-contained facility is available for individual use, with priority given to customers who require accessible facilities.

We kindly ask all visitors to respect these arrangements and help us maintain a considerate, welcoming environment.

Customers are also expected to:

- Use showers fairly and avoid unnecessary water wastage.

- Avoid occupying showers or changing spaces for longer than reasonably necessary, particularly during busy periods.

- Leave toilets, showers and changing areas clean and tidy.

- Dispose of sanitary products and other waste appropriately.

- Keep personal belongings clear of communal walkways.

- Respect the privacy and personal space of other users.

- Report maintenance, hygiene or safety concerns promptly.

Customers must not reserve shower cubicles or changing spaces by leaving belongings unattended.

Photography, filming and video calls are strictly prohibited in toilets, changing rooms and showers.

Evorra Padel Limited will manage access arrangements respectfully and in accordance with its obligations under equality legislation.

9. Health, Illness & Consideration for Others

Evorra Padel Limited encourages everyone to look after themselves and show consideration for fellow players, staff and visitors.

Customers experiencing a contagious illness that could put others at risk are asked to remain at home until they have recovered.

Anyone experiencing vomiting or diarrhoea due to a suspected infectious illness must not attend the venue until at least 48 hours after their last episode.

All customers are encouraged to practise good personal hygiene, including regular handwashing.

Evorra Padel Limited may take reasonable and proportionate action where a significant risk of infection arises, taking account of individual circumstances and applicable law.

The Booking & Cancellation Policy applies, with exceptional circumstances considered by management where appropriate and subject to statutory rights.

10. Alcohol Service, Challenge 25 & Responsible Drinking

Where alcohol is served, Evorra Padel Limited operates in accordance with Scottish licensing legislation and the conditions of its premises licence.

Challenge 25 applies. Any customer who appears under the age of 25 must provide acceptable proof that they are at least 18 before alcohol can be served.

Customers must be aged 18 or over to purchase alcohol and must provide valid identification when requested.

Acceptable identification must satisfy Scottish licensing requirements and may include a valid passport, photocard driving licence or an approved proof-of-age card bearing the PASS hologram.

Evorra Padel Limited reserves the right to refuse the sale or service of alcohol, including where:

- A customer cannot provide acceptable identification when requested.

- A customer appears intoxicated.

- A customer behaves aggressively, abusively or inappropriately.

- Staff reasonably suspect that alcohol is being purchased for someone under 18.

- Service would breach licensing legislation, licence conditions or venue safety requirements.

Customers must respect staff decisions regarding alcohol service.

Alcohol must not be taken onto padel or pickleball courts.

Customers must not participate in sporting activities while impaired by alcohol.

Abusive or threatening behaviour following a refusal of service will not be tolerated and may result in removal from the premises.

11. Smoking, Vaping & Drugs

Smoking and vaping are prohibited inside the venue.

Smoking or vaping outside must take place only in permitted areas and must not obstruct entrances or inconvenience others.

Illegal drug use or possession is prohibited.

Customers must not participate in sporting activities while impaired by alcohol, drugs or other substances that affect their ability to participate safely.

Evorra Padel Limited reserves the right to refuse participation or service where an individual's condition or conduct presents a safety concern.

12. Children, Families & Supervision

Evorra Padel Limited welcomes children and families.

Parents and guardians remain responsible for supervising children unless they are participating in an organised activity where supervision has expressly been accepted by Evorra Padel Limited or an authorised provider.

Children must not:

- Enter active courts without permission.

- Run through communal areas or walkways.

- Interfere with equipment, fixtures or other customers.

- Enter restricted or staff-only areas.

- Behave in a manner that puts themselves or others at risk.

Parents and guardians are expected to support children in following the venue rules.

Staff may intervene where reasonable safety or safeguarding concerns arise.

The risks and responsibilities associated with junior sporting participation are addressed in the Participation, Safety & Liability Disclaimer.

13. Inclusion, Accessibility, Assistance Dogs & Breastfeeding

Evorra Padel Limited is committed to providing a respectful and welcoming environment for everyone.

Bullying, harassment and unlawful discrimination will not be tolerated.

Customers must respect the differing needs, abilities and circumstances of others.

Reasonable adjustments will be considered in accordance with the Equality Act 2010.

Assistance dogs: Guide dogs and other assistance dogs are welcome in accordance with applicable equality legislation. Pet dogs and other animals are not permitted indoors. Any safety or accessibility concerns will be considered individually.

Breastfeeding: Breastfeeding is welcome in the café, seating areas and other suitable public spaces. Women are not required to seek permission, cover themselves or move to a separate area. Where additional privacy is preferred, staff will endeavour to accommodate this.

All customers and visitors are expected to treat others with dignity and respect.

14. Photography, Filming & Privacy

Customers taking personal photographs or videos must respect the privacy and comfort of others.

Photography and filming must not interfere with play or create safety hazards.

Photography, filming and video calls are strictly prohibited in toilets, showers and changing rooms.

Commercial photography or promotional filming by external parties requires prior authorisation from Evorra Padel Limited.

Photography and filming undertaken by Evorra Padel Limited for promotional purposes will be managed in accordance with its Privacy Policy.

Customers who have concerns about appearing in promotional content should notify staff or contact management.

15. Spectators, Parking & External Areas

Spectators must remain in appropriate viewing and seating areas and must not interfere with play.

Parents and guardians remain responsible for children who are not participating in an expressly supervised activity.

All customers and visitors must comply with parking restrictions, road markings, pedestrian routes and safety signage.

Vehicles must be parked only in authorised areas and must not obstruct access roads, loading areas, emergency routes, pedestrian walkways or other vehicles.

Pedestrians must use designated walkways and exercise care around moving vehicles.

Cyclists must dismount where required by signage.

Customers and visitors must not enter restricted operational, industrial or loading areas.

All reasonable instructions relating to pedestrian and vehicle safety must be followed.

16. Emergencies, Complaints & Feedback

Customers must follow fire safety notices, evacuation instructions and reasonable directions from authorised staff.

Emergency exits and escape routes must never be obstructed.

Accidents, hazards and safety concerns should be reported promptly in accordance with the Participation, Safety & Liability Disclaimer.

Evorra Padel Limited welcomes constructive feedback and encourages customers to raise concerns directly.

Complaints must be communicated respectfully. Threatening, intimidating or abusing staff when raising concerns or disputing decisions will not be tolerated.

Management will consider complaints fairly and seek an appropriate resolution.

Feedback and complaints may be submitted to [email protected].

17. Breaches of Venue Rules & Enforcement

Evorra Padel Limited reserves the right to take reasonable and proportionate action where customers or visitors breach these rules.

Depending on the seriousness and circumstances, action may include:

- A verbal reminder or warning.

- A request to stop inappropriate behaviour.

- Removal from an activity or area.

- Refusal of service or entry.

- Temporary restrictions on bookings or venue access.

- Suspension or permanent exclusion from the venue.

- Referral to Police Scotland or other relevant authorities where appropriate.

Serious aggression, violence, threats, harassment or abuse towards staff or customers may result in immediate removal and exclusion without a prior warning.

Any restrictions or exclusions will be considered in accordance with applicable law, including equality and consumer protection obligations.

Any entitlement to a refund or booking credit will be determined under the applicable Booking & Cancellation Policy and statutory rights.

18. Acceptance, Related Policies & Contact

By entering or using facilities operated by Evorra Padel Limited, customers and visitors are expected to comply with these Venue Rules & Code of Conduct.

The person making a group booking is responsible for directing other participants to the applicable rules.

Parents and guardians are responsible for helping children in their care understand and follow relevant requirements.

These rules should be read alongside:

- Participation, Safety & Liability Disclaimer.

- Booking & Cancellation Policy.

- Privacy Policy.

- Any specific terms applying to coaching, tournaments, corporate events or organised activities.

Evorra Padel Limited may update these rules where reasonably necessary for safety, operational requirements or changes in legislation.

Nothing in this policy excludes or restricts statutory rights or any liability that cannot lawfully be excluded.

Contact Information

Evorra Padel Limited

Email: [email protected]

Telephone: 07907 889 123

Website: www.evorrapadel.com